At HAWK ACCESS, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our website www.hawkaccess.com.au or using our services, you consent to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information:
We may collect personal information that identifies you as an individual, such as your name, email address, phone number, postal address, and payment information. This information may be collected when you:
- Visit our website
- Make a purchase or order
- Subscribe to our newsletters
- Contact us for inquiries or support
- Participate in surveys, competitions, or promotions
1.2 Non-Personal Information:
We may also collect non-personal information about your interactions with our website, such as browser type, IP address, the pages you visit, and the time and date of your visit. This information helps us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide products and services: To process and fulfill your orders, deliver products, and provide customer support.
- To communicate with you: To respond to your inquiries, send you updates, and provide information about your account, orders, or services.
- For marketing and promotions: To send newsletters, promotional offers, and marketing communications that may be of interest to you. You can opt out of these communications at any time.
- To improve our website and services: To analyze usage patterns, enhance user experience, and develop new features and services.
- To comply with legal obligations: To comply with applicable laws, regulations, and legal requests.
3. How We Share Your Information
3.1 Service Providers:
We may share your personal information with third-party service providers who assist us in delivering our products and services, such as payment processors, shipping companies, and IT support. These service providers are required to handle your personal information in accordance with this Privacy Policy and applicable privacy laws.
3.2 Legal Requirements:
We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities, such as a court or government agency.
3.3 Business Transfers:
If HAWK ACCESS is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any changes in ownership or use of your personal information.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use a combination of technical, administrative, and physical security measures, including encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
5.1 Access and Correction:
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date. To exercise this right, please contact us using the contact details provided below.
5.2 Opt-Out:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our communications or by contacting us directly. Please note that even if you opt out, we may still send you non-marketing communications, such as order confirmations and account notifications.
5.3 Cookies:
You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookies Policy.
6. International Data Transfers
HAWK ACCESS is based in Australia, and the personal information we collect is processed and stored in Australia. If you are accessing our services from outside Australia, please be aware that your personal information may be transferred to, stored, and processed in Australia, where our servers are located, and our central database is operated. By using our services, you consent to such transfers.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by HAWK ACCESS. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
